Dear fellow Bloggers, Please comment after reading, all that you will be reading on my Blog are dated with documented proof... That is why it is dated...
I am an avid user of Daikin Airconditioning product since 1984, My HDB flat in Toa Payoh BLK 157 Singapore was the first to be approved by the HDB authorities to install a split unit system 3, we have that for more than 10 years!!! Bravo to Daikin for that...
Recently, I'd bought a new flat in Yishun estate, it came with the previous owner's airconditioning, not much of a "hooha" always needs to service it. Hence, we decided to get it upgraded with a new airconditioning (it became a downgrading).
I called up Air-Con Master (Wellux), they are both under the same management, my family and i insisted on installing a Daikin since we're confident on Daikin Airconditioning, to give us the most thrusted cooling system. A System 4 Model: MA56 was recommended to us.
On the 21st May 2008 3:30pm
We had our airconditioning installation done from 3:30pm to 7pm, consisting of the compressor machine, 3 bedrooms and the one in the hall. The installer left at around 7:30pm after fueling up the gas without checking. Yes! Just install and off they go!
My neighbour whom we're babysitting for came over to fetch her child, usually she would sit and chat around for 15mins or so. Of which halfway thru, enquired from us what temperature did we had our airconditioning on? 18 degree celcius was the reply. She than commented, it obviously didn't felt like one, cause at that temperature, the room should be feeling chill. We did agreed on that as we thought that it might needed more testing time frame. Thru the night after the new Daikin was installed by Wellux, we really felt the system was not performing up to standard.
22nd May 2008
We called up Miss Ang of Wellux on the 22nd May 2008, servicing personnel was being sent to us. After analysing the system, he commented that the system is indeed faulty, the emitted air is "cool" and not "cold". Advised us to call Daikin And get it replaced immediately.
23rd May 2008
Daikin was contacted, Team: Hong, as stated on the service chit was appointed to look into the issue of my system, ironically, they were so "good" even without even having to troubleshoot my system, they came prepared with a set of parts consisting of 01 x Ferrite Core and 01 x Disdil.
Installation of the parts were done immediately, we were being briefed with the reason that the problem was caused by wifi interferences. Team: Hong left soon after that.
23rd May 2008 till Present
Subsequently, from than till as of present, there was no improvement felt or seen to the system being "cold". It was still performing below par. We had been calling both Daikin and Wellux complaining about it, one of the room even had my carpeting drenched when it was dripping condensed water thru the night!!! The system is less tham 3 months old!!! I am already having such a problem!!! Frankly, its beyond explaination and understanding.
18th August 2008
We've got Daikin coming back, Team: Hong was assigned to us again. He came with a DATA LOGGER, attached it to the master-bedroom's unit, says he'll be back in 3 days to collect it for evaluation, measured the room's square feet (its common sense, a HDB flat bedroom cannot be that huge till a Daikin system cannot handle the cooling of the area!!! The BTU is not that lousy is it or is it not?!) Checked the remote controller, said it was faulty, took it away saying it'll be replaced with a new one.
21st May 2008
Team: Hong came back with a new remote controller, took back the DATA LOGGER saying they will get back to us in a few days time.
More than a week had past, we waited...
I called up Daikin to enquire about the servicing results/reports from the DATA LOGGER, I requested for a DATA LOGGER report to be faxed to me as well. Magis(the technical operator on phone) said they'll get the engineer to call back, NO EFFORT OF CONTACT was regarded back to us!!! Once again, I called up Daikin, Magis says the report had been sent to Wellux. Immediately, I rang up Miss Ang of Wellux to request for the report, a clerk answered saying Miss Ang was on leave and is not available.
Frustrated, I got back to Daikin immediately and this time round, demanded for the report to be faxed to me without delay. I read the thru the details faxed to me on 1st September, to my dismay and anger, I was AGITATED to noticed that the report was not dated to that of August service date. It was way back!!! I called up Daikin again to enquired an up yo date report thinking they've sent the wrong one.
On the same day as oif 1st September 2008, Daikin faxed me the second report, BUT it was only for the remote control replacement.
Can somebody tell me, explain to me, let me understand or enlighten me to what is happening?!
Ng Ka Tard & Ng Kok Wai
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